1. About us
These Terms are issued by DEAD SPTPRO REMOVE S.R.L., registered with the Bucharest Trade Register under no. J40/18056/2023, CUI 48852201, EUID ROONRC.J40/18056/2023, registered office at Strada Știrbei Vodă Nr. 53-55, Etaj 1, Ap. 1A, Sector 1, București, Romania (the “Provider”). Contact: dead.sptpro.remove.s.r.l@inbox.eu, +40 778 129 697.
Our services are intended for companies and other professional clients (the “Client”). By submitting a request or accepting a quote, you confirm that you act on behalf of a business and are authorised to bind it.
2. The services
We provide business concierge services: organising, sourcing, coordinating and carrying out one-off, non-standard assignments such as venue search, procurement, travel and delegation support, relocation assistance, document errands, specialist search, office moves, corporate gifting and vendor oversight.
We act as an organiser and coordinator. We are not a law firm, notary, tax adviser, immigration consultant, licensed carrier or technical site inspector. Where regulated services are needed, they are provided by duly licensed third parties under their own responsibility.
3. Requests, quotes and acceptance
Each assignment begins with a brief from the Client. We reply with a quote setting out the scope, our fee, estimated third-party costs and the timeline. A contract is formed when the Client accepts the quote in writing (email is sufficient). Changes to scope after acceptance may lead to a revised fee, which we will confirm before proceeding.
We may decline any request, in particular if it is unlawful, unethical, unsafe or outside our competence.
4. Fees, third-party costs and payment
- Prices shown on the website are indicative, in euro, and exclusive of VAT. The binding price is the one in the accepted quote.
- Third-party costs (goods, venues, transport, state fees, professional fees and the like) are paid by the Client directly to the supplier or re-invoiced by us at cost, without mark-up, unless agreed otherwise.
- We may request an advance payment to cover third-party costs before placing orders.
- Invoices are payable within 14 days of issue unless the quote states otherwise. Late payments bear statutory interest.
- Monthly packages renew until cancelled with 30 days’ written notice. Unused requests do not roll over unless agreed.
5. Client responsibilities
The Client will provide accurate and timely information, documents, approvals and — where needed — powers of attorney; ensure it is entitled to share any personal data it sends us; and remain responsible for decisions taken on the basis of our proposals. Delays in approvals may shift timelines.
6. Powers of attorney and documents
We collect, submit or sign for documents on the Client’s behalf only on the basis of a valid power of attorney or mandate, and only where the applicable law permits representation. Original documents are recorded at hand-over and returned against signature.
7. Third-party suppliers
We select suppliers with due care and coordinate their work. Unless expressly agreed otherwise, the contract for the supplied goods or services is concluded between the Client and the supplier, and the supplier’s own terms (including cancellation and warranty terms) apply. We are not liable for a supplier’s acts or omissions, but we will actively assist in resolving any issue.
8. Cancellation
The Client may cancel an assignment at any time by written notice. Work already performed is payable pro rata, together with any third-party costs and cancellation charges already incurred or committed. If we cancel for reasons not attributable to the Client, we refund fees for work not performed.
9. Liability
We perform our services with professional care (an obligation of diligence). To the fullest extent permitted by law, our total liability arising from an assignment is limited to the fees paid to us for that assignment, and we are not liable for indirect or consequential loss, loss of profit or loss of opportunity. Nothing in these Terms limits liability for wilful misconduct, gross negligence or any liability that cannot be excluded by law.
Neither party is liable for failure caused by events beyond its reasonable control (force majeure), including decisions or delays of public authorities, strikes, severe weather or transport disruptions.
10. Confidentiality and data protection
Each party keeps confidential the non-public information received from the other and uses it only for the assignment. This obligation survives for three years after the assignment ends. Personal data is processed in accordance with our Privacy Policy and, where we act as a processor, the data processing agreement concluded with the Client.
11. Website use and intellectual property
The content of this website — texts, graphics, illustrations, animations and code — belongs to the Provider or its licensors and may not be copied or reused without prior written consent. The website is provided “as is”; we do not guarantee uninterrupted availability.
12. Governing law and disputes
These Terms are governed by Romanian law. The parties will first try to settle any dispute amicably. Failing that, disputes fall under the jurisdiction of the competent courts in Bucharest, Romania.
13. Changes
We may amend these Terms from time to time. The version in force on the date a quote is accepted applies to that assignment.